CUBA CANCELLATIONS

BREAKING NEWS!
OPERATOR PRESS RELEASES ON CUBA CANCELLATIONS from Feb. 9th to April 25th

SUNWING has cancelled their Cuba flights – until APRIL 25th

AIR CANADA VACATIONS has cancelled flights until April 30th

WEST JET VACATIONS has cancelled flights until April 30th

SUNWING PRESS RELEASE

Key points:

–Cuba bookings will be cancelled by us and refunds will be issued to the original form of payment.

–no need for Agents to call in to cancel at all

–all customers in Cuba currently scheduled to come home by February 16 will return home on their scheduled date

February 9, 2026: Cancellation of Cuba flights for winter season

We have been closely monitoring the situation in Cuba over the last several weeks and have been in close contact with our representatives in destination. Due to the operational impacts of the shortage of aviation fuel we have begun an orderly wind down of our winter operations to Cuba.

Customers currently on vacation in Cuba

Customers currently in Cuba, scheduled to depart on or before February 16 will return home on their scheduled departure date. All aircraft dispatched to Cuba will travel southbound without passengers and thus retain sufficient fuel to safely depart without reliance on local fuel availability. If your guests are scheduled to return home after February 17, they will be contacted over the next few days to confirm their new return dates.

At this time there is no cause for concern regarding safety or security in the area. NexusTours representatives are available on-site at resorts to answer any questions that customers may have, or they can access 24/7 support through the virtual concierge on the Sunwing App.

If customers would like to return home earlier than planned, they can connect with their in-destination Sunwing representative, supported by NexusTours.com, via the Sunwing app, at their hotel or through Sunwing Cares for support in changing their return flight to an earlier date, subject to availability at no additional cost.

Customers with upcoming vacations to Cuba

If customers have a vacation to Cuba scheduled depart between now and April 25, 2026, they will receive a full refund issued to their original form of payment. Refunds will be automatically processed; no additional action is required. Please allow up to 21 business days for refunds to be processed.

We will continue to closely monitor the situation and will keep customers informed of any new developments.

AIR CANADA PRESS RELEASE:

In response to aviation fuel shortages and ongoing developments in Cuba, we have suspended operations to the island and cancelled bookings to Cuba until May 1, 2026. Air Canada Vacations will continue to monitor the situation to determine an appropriate restart of normal service at a future date.

The safety and peace of mind of our customers are our top priorities, and we are committed to supporting you throughout this evolving situation.

What You Need to Know

All customers travelling to Cuba who experience flight cancellations from February 9 to May 1, 2026, will automatically receive a full refund in their original form of payment; therefore, there is no need to call our Contact Centre.

In addition, any Aeroplan points and gift cards used for Cuba bookings will also be refunded automatically in the original form of payment.

We will be proceeding with reimbursements in the order of departure dates to ensure a smooth process for all affected travellers. You can expect refunds to be completed within 10 business days from your original departure date.

Support for Customers Currently in Cuba

If you are currently in Cuba, please be assured that our dedicated local representatives are available to support you and address any questions or concerns you may have. We are actively working to organize safe and timely return arrangements for all travellers, including repatriation flights. Further details regarding these flights and your journey home will be communicated to you directly. Please be sure to monitor your email and phone (or any other method of communication selected when booking) for updates about changes to your travel itinerary.

You can also consult our website at aircanadavacations.com for the latest updates.

We appreciate your understanding and patience as we navigate this rapidly changing situation. Our team remains committed to providing you with timely information, support, and assistance every step of the way.

TRANSAT PRESS RELEASE

Dear travel partners,

Due to the jet fuel shortage announced by Cuban authorities and the recent evolution of the situation, Air Transat is temporarily suspending all flights to Cuba until April 30, 2026.
We recognize the impact this situation may have on your operations and customers, and we thank you for your collaboration during this exceptional period.

Applicable Measures: For customers

Trips not yet started (Departures from February 11 to April 30, 2026)

Bookings will be automatically cancelled
A full refund will be issued to the original method of payment
No action is required from you
Credit card refunds are processed quickly; however, depending on the financial institution, it may take up to two weeks for the amount to appear on the account.

Customers currently in Cuba

Air Transat is implementing a return plan to Canada, which includes:

Maintaining certain regular flights
Additional repatriation flights in the coming days
Return flight details will be sent directly to travellers by email or through the Air Transat mobile app.
Our on‑site representative teams, as well as our destination assistance line (00 80 04 24 33), remain available to support your customers until they return home.

WEST JET VACATIONS press release

Affected Locations in Cuba:

Havana
Cienfuegos
Cayo Largo del Sur
Cayo Coco
Varadero
Holguín
Santa Clara

Travel Advisory Details:

Time Frame: February 8, 2026 – April 25, 2026
Posted Date: February 9, 2026

Additional Information:

In response to the evolving situation in Cuba and to ensure the safety and well-being of our guests and crew, the WestJet Group will be winding down its operations to Cuba. We are committed to providing support and flexible options to our valued guests during this transition.

Options for Flights Booked Directly Through WestJet:

Changes:

You can change your booking to an alternate destination without penalty. Fare differences will apply, and any residual funds will be refunded.
If you upgrade to a different cabin, the fare difference will apply, and any residual funds will be refunded.
All travel changes must be completed within 60 days of the original departure date.

Cancellations:

Your flight will be automatically cancelled, and you will receive a refund to your original form of payment.
You will receive a notification with detailed instructions on how to initiate your refund.

ALL SEASONS TRAVEL

We want to assure you that our team is wholeheartedly committed to assisting each of our valued clients during this time. We are diligently working to secure available seats and accommodations for those interested in rebooking to alternative destinations.

Your satisfaction and travel experience are our top priorities, and we are dedicated to ensuring a smooth transition for your travel plans. Should you have any preferences or specific destinations in mind, please do not hesitate to let us know.

Thank you for your patience and understanding. We are here to support you every step of the way.